: Log on to Online Banking and send a secure message requesting a replacement.
You're looking for information on the "HSBC Replacement Secure Key Exclusive" program. Here's what I found: hsbc replacement secure key exclusive
: Activating the digital version immediately deactivates your physical key. Physical Secure Key How to Order : Call the specific helpdesk for your region (e.g., : Log on to Online Banking and send
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Log in using Face ID or Touch ID on compatible devices.
The Secure Key Exclusive program is typically offered to HSBC customers who:
: Download the HSBC UK Mobile Banking app (or your regional equivalent), log on with your current details, and follow the prompt to "Activate Digital Secure Key".