Elias stared at the small, white dome camera mounted on the ceiling of the server room. It was a Hikvision DS-2CD1021-I, a workhorse of an IP camera—unassuming, reliable, and usually boring. But for the last twenty minutes, it had been stuck in a boot loop, its infrared LEDs clicking on and off in a rhythm that sounded like a chirping cricket.
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Elias was the junior sysadmin, the type of person who preferred the company of circuit boards to people. He didn't want to fill out a purchase order for a replacement camera. He wanted to fix the glitch. He navigated to the official support portal, his browser history a mess of IP addresses and subnet calculators. Elias stared at the small, white dome camera