TecDoc can’t find or read its data source — usually due to a missing, incomplete, or incorrectly configured installation.
: Ensure your network allows communication with TecAlliance endpoints. Misconfigured or unreachable endpoints are a frequent cause of data loading failures. TecDoc can’t find or read its data source
| Check | Action | |-------|--------| | ✅ | Config file exists in correct folder | | ✅ | Config file syntax is valid | | ✅ | Database connection works | | ✅ | File/folder permissions are correct | | ✅ | No missing data files | | ✅ | Application logs reviewed | | ✅ | Reinstalled as last resort | TecDoc can’t find or read its data source