"Look at this," Sarah noted, pointing to . "It specifically discusses traceability and how to handle customer property, which has been a major headache for our shipping department" [5.1, 5.10]. The Result: From Theory to Practice
It distinguishes between "Documented Information" (the modern term for records and documents) and older concepts of "procedures." The paper clarifies that you only need documented information if the standard explicitly asks for it or if your company needs it to ensure process effectiveness. iso ts 9002 pdf