"Tawasul" means "communication" or "connection" in Arabic. The portal is designed as a communication and customer service platform for Shurooq’s various projects, including tourist destinations, hospitality, real estate, and investment initiatives in Sharjah.
The platform emerged as part of Sharjah’s digital transformation to streamline communication between citizens/residents and semi-governmental development authorities. Instead of phone calls or physical visits, users can log requests online, get reference numbers, and follow up — improving efficiency for a rapidly expanding portfolio of tourism and heritage projects. tawasul.shurooq.gov.ae